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Your agent’s journey, and who does what.

  1. Sign up & pay the setup fee

    You

    Create your account, accept the terms, pay the one-time fee.

  2. Share your business

    You

    Recordings of real calls, FAQs, prices, hours and staff. The build starts when this arrives.

  3. We build, train & test

    Zvani

    Your agent, your number, your integrations — built from your material and tested by us.

  4. You test & sign off

    You

    Call it the way your customers do. Sign off within ten working days.

  5. We take it live

    Zvani

    Once the build is signed off and your wallet covers the monthly plan, your agent goes live — answering 24/7.

  6. Monitoring & support

    Zvani

    We monitor your agent round the clock, making sure it's up and answering your calls — with call notifications, per-call analysis, and comprehensive insight summaries as per your plan.

  7. Continuous learning & improvements

    Together

    Driven by your feedback — the calls you flag, and the updates you send. We fine-tune it; you test and confirm.

    Flag a call:open the call in Calls+ a short note

We test that it works. You test that it works for your callers. Only you know what a good answer sounds like in your business.

Whatever you test, we stand behind this.

  • It never invents a price, a service or an appointment
  • It never denies being an AI when asked
  • It’s always polite — it never argues
  • It stays on topic — no unrelated discussions
  • Every call has a time limit
  • It never books outside your diary rules

What you're paying for.

One-time setup

  • Transcribing and studying your call recordings
  • Reading your website, documents and FAQs
  • Writing and fine-tuning the base agent to your business
  • Your number, and the carrier paperwork behind it
  • Connecting your diary, CRM and integrations
  • Our test pass, and handover

A defined piece of work, earned on handover — not a deposit.

Every month

  • Your agent live and watched around the clock
  • AI model and carrier changes absorbed on our side
  • Your calls reviewed, and your questions answered
  • Your number, hosting and call recordings
  • Support on your plan's channels

Fixed each month. Minutes reset on your billing date.

Tuning cadence, support channels and reply times depend on your plan — see the pricing page.

What's outside our control.

  • The AI model provider's outages and changes
  • Telecom carriers, and their KYC and trunk rules
  • WhatsApp template approvals and send limits
  • Your diary or CRM being reachable, and correct

Questions? Ask us.

hello@zvaniai.com

Support hours: Mon to Sat, 9:30am–6:30pm

Last updated: 28 August 2026